FAQ - Frequently Asked Questions

HOW DO I PURCHASE / PLACE AN ORDER?

CAN I CHANGE OR CANCEL MY ORDER AFTERWARDS?

CAN I ALSO ORDER BY PHONE?

HOW CAN I INFORM YOU ABOUT SPECIAL WISHES CONCERNING MY PURCHASE?

CAN I MAKE A RESERVATION FOR AN ITEM?

ARE THE PRODUCTS REALLY AS PICTURED?

HOW DO I FIND THE RIGHT SIZE?

WHY IS MY SIZE NOT BEING DISPLAYED?

WHERE CAN I REDEEM MY DISCOUNT CODE?

WHY HAS MY COUPON NOT BEEN REDEEMED?

WHAT IS YOUR PRIVACY POLICY?

WHY IS MY COUNTRY NOT BEING DISPLAYED?

HOW CAN I TRACK MY ORDER?


HOW DO I PURCHASE / PLACE AN ORDER?

Choose an item

Select the item(s) and the size that you would like to purchase and add them to your shopping cart by clicking the "Add to shopping cart" button. As soon as you have made your selection, click on "Shopping Cart" and then "Checkout". We offer a variety of filters (size, colour, material etc.) to facilitate your quest for the right products.

Sign up

To complete your order, you’ll have to sign up. If you've already signed up, you can log in with your e-mail address and your password and have a look at your free customer account and your orders.

Enter address

On the next page, you’ll be prompted to enter your address. Please make sure that the name you provide matches the one on your doorbell and letter box. If you give us your phone number, we can call you if there are any problems, which helps speed up the process. After that, click on "Continue" and choose your delivery method.

Payment

This page displays your payment options. Please choose your desired method of payment. If desired, you can enter an different billing address.

Confirmation

Click on "Continue" once more, and you will see your order summary. If everything is correct, click on "Purchase" and your order will be sent to us automatically. Depending on the payment method, further steps are will be necessary to finish the order completely. You will immediately receive an order confirmation per e-mail when we receive your order. As soon as we ship your order, you will receive a shipping confirmation via e-mail as well.


CAN I CHANGE OR CANCEL MY ORDER AFTERWARDS?

You can change your order by phone or e-mail until we’ve begun packing it. Please be aware, though, that we try to pack you order as fast as possible. The sooner you let us know, the better! You can also place a new order and tell us what you want to change in the comment field when choosing your payment method or send us a mail. If it’s possible, consider it done. Please note that product will no longer be available online if the last entity is already reserved in your order.



CAN I ALSO ORDER BY PHONE?


We gladly accept orders over the phone.

Terms and conditions

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HOW CAN I INFORM YOU ABOUT SPECIAL WISHES CONCERNING MY PURCHASE?

In the order process, you’ll find a personal comment field which you can use to tell us about your questions and wishes when choosing your payment method or you contact us by phone or mail.


CAN I MAKE A RESERVATION FOR AN ITEM?

Yes, by placing an order. All ordered items are reserved for you as soon as we receive your order. If you need longer than 7 days to make the payment, please tell us via phone call or e-mail.


ARE THE PRODUCTS REALLY AS PICTURED?

We present every product as true to original as possible. However, there may still be variations depending on the monitor or lighting. If an article does not fully meet your expectations, you can send it back to us and either exchange it or get your money back.


HOW DO I FIND THE RIGHT SIZE?

Our size conversion charts can help you find the right size. If you are still unsure, please write us an e-mail or call us. We will advise you to the best of our abilities.


WHY IS MY SIZE NOT BEING DISPLAYED?

All the products you can see in our online shop are in stock. Any sizes that are not displayed are sold out. If you want to know whether we will get a particular product or a size back in stock, please write us an e-mail or call us.


WHERE CAN I REDEEM MY DISCOUNT CODE?

You can redeem coupons in your shopping cart before checking out. After you've successfully redeemed your coupon, a confirmation message with details about the coupon will be displayed. Please mind the minimum merchandise value of the discount coupon.


WHY HAS MY COUPON NOT BEEN REDEEMED?

Discount coupons will only be saved while your session lasts (as long as you are logged in). If you log out and log in again, you’ll have to re-enter your discount code. Please mind the minimum merchandise value of the discount code.


WHAT IS YOUR PRIVACY POLICY?

We are very careful with your personal data. Here's all the information about our data privacy.


WHY IS MY COUNTRY NOT BEING DISPLAYED?

If your country is not available on either of the domains shipment is not possible, but you can always contact us for further information.


HOW CAN I TRACK MY ORDER?

When the order is shipped you will receive an automatic generated e-mail with the tracking number to follow up on your parcel. With that number you can track your order and see shipment progress. Just fill in the number in the DHL Button under the text or go to the DHL homepage. If you have any further questions you can contact us.

DHL Sendungsverfolgung


teamskiwear.com is an wintersport racegear shop based in the Austrian Alps and offers the qualtiy skiwear from brands like Spyder, Phenix, Bogner, Kappa Goldwin and many more.